Policies

Shipping Policy

Processing Time
Please expect 5 to 10 business days before an order is shipped out/ready for pick up. If you need an item by a certain date, please contact us at beth@rusticrose.org but know that the timeline may not be able to be accommodated. 
Made to order jewelry will take up to two weeks after order date before it is shipped out. 
Estimated Shipping Times
Canada- 3-7 business days
USA-10-20 business days
Anywhere else- please contact 
These shipping times are only an estimate, not a guarantee. Actual delivery time will depend on the method used as well as the time of yea and destination of the order.
Rustic Rose is not responsible for packages sent without tracking. 
Customs and Import Taxes
The customer is responsible for any customs and import taxes that may apply. 
Incorrect Address
If you provide the wrong shipping address, Rustic Rose is not responsible.
 
Refund Policy
 
All items sold by Rustic Rose cannot he returned or exchanged unless the item was found to be damaged. If that is the case, Rustic Rose will replace the item. The buyer is responsible for sending it back to Rustic Rose and shipping back to the buyer will be covered. If you received your order and an item is damaged please email beth@rusticrose.org with a photo of the item.